Monday, 24 November 2014

Perceived needs and brand benefits vs sharing customers values



Nowadays, the brands have to analyze and take advantage on the different perceived needs of consumers in any sectors. The main issue is to anticipate the perceived needs even before the consumers can be aware.In our case, we identify several needs of consumers in the sportswear market. 

Firstly, the brands clearly identify the need of identity. The process is the same for everyone: we are all looking for find our right place in the society. This complex need combines both the need to belong to a group and the need of the individual distinctiveness of each person about it.
In the sportswear market, this phenomenon has resulted in not only a cultural influence since the 90’s where the rap became a cool and rebel way but also a new lifestyle where people paid more attention to health. This trend keeps being of significance today to the sportswear brands because it was emphasized by a fashion and sustainable dress code.
For instance, Adidas has launched many Fall/Winter collections in order to cover the demand. At the same time, Nike has launched several collections with the help of famous designer as Mark Miner, Ben Shaffer to create or to adapt to current tastes some products.
Secondly, Adidas and Nike have also launched a concept of customization. The aim tends to give the opportunity to any consumers to express their creativity toward personalized products. The customization offers the possibility to insert not only words, names, pictures, symbols or logos but also it permits to choose the raw material or the colors of each part. Adidas took more this concept further than Nike with a special application called mi zx flux.

Thirdly, The last need that we identify is the need of comfort. People are more and more concerned about their well-being and comfort. That is why they pay more attention to what they wear every day or to do sport in the best conditions. Nike’s Pro Bra collection in India illustrates a successful example in order to anticipate the demand. Indeed, concerning studies, 80% of women wear the wrong sport bra. So, Nike developed its new Pro Bra collection and introduced a bra fitting service that helps women to find their right size for their fitness level.

To sum up, all these needs represent main advantage for brands. However, they do not always share the values of consumers. 

What are values ? Values are anthropological structures resulting from your moral. Values are individual but result from collectiv process. Values are different from populations to another but as said descartes « le bon sens est la valeur la mieux partagée au monde » : Reason is the best shared value in the world.  All populations act in a certain way but with reason .We saw that Adidas and Nike adapt to local situations and specific problems to best adress their consummers. Nevertheless do they share the values of the people whom they sell clothes ?
Adidad and Nike do not do politics, they do not position them on ideological questions because they are sellers. Politics or ideology are not their business.Thus these are international companies with international coworkers. The values are even different inside the firms. Coworkers will tend to share personnaly the values the country they come from or where they work. For example a german executive in the headquarters of Adidas will not think as a brazilian seller for Adidas. The same for Nike.

If we have a glance at targets : Teenagers are targets for these two brands ? Do they share the value of teenagers ? As explain above values are anthropological so they are beyond gender, age so it is a mistake to think teenagers have their own values or women have values different from men. Unfortunately Nike has been at the heart of scandals where they was accused of abusing workers in the third world and of child labor in the manufacture of footballs. Adidas is not exempt of these accusations. This way of treating their workers or to take opportunities of countries where the law do not protect children and workers show that they do not share the value of reason of Descartes and a lots about their conception of mankind…

In a nutshell, if Nike and Adidas feel concerned about their consumers need because they know how to make benefit , they absolutely do not care of  sharing their values.

Marie-Caroline Lassagne & Edouard Lévêque

Sources :
-          "Clash of the Fashion Titans: Adidas vs Nike", articles by Vivian Hendriksz, 09/2014.

-          “La logique émotionnelle”, book by Cayherine Aimelet-Perissol,.
                 http://www.adidas.fr/personnaliser
-          “Child Labor scandal hits UK”, article by Jason Burke, 11/9/2000 http://www.theguardian.com/uk/2000/nov/19/jasonburke.theobserver

-          “Les statégies commerciales qui ont terni l’image de Nike”, Blogspot
 byhttp://nike-strategies-commerciales.blogspot.fr/2011/03/ales-scandales-qui-ont-ternis-limage-de_22.html

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